TERMS AND CONDITIONS OF SALE
Last updated 12 October 2026
These Terms
(1) This website www.lacpaladru.com and/or these Services, including any connected mobile applications (together the “Services”), and any offer to book navigation permits sold by us (the “Navigation Permits”) through the Site, are owned and operated by the Société du Lac de Paladru, a French civil company (société civile) with share capital of €12,200, registered with the Vienne Trade and Companies Register under No. 323 025 213, whose registered office is at 635 rue du Petit Port, 38850 Paladru, France – lacpaladru@lacpaladru.com (hereinafter also “we”, “our” or “us”). These Terms of Sale (the “Terms”) set out the terms and conditions under which visitors or users (together the “user” or “you”) may visit or use the Site and book navigation permits.
(2) By accessing or using the Services, you acknowledge that you have read the Lake Paladru Regulations and these Terms, that you consent to them and that you agree to be bound by them. If you do not agree to comply with the Lake Paladru Regulations and all of these Terms, you must not access the Site. Please read these Terms carefully before accessing or using our Site or booking a navigation permit. These Terms explain who we are, how you can book a navigation permit, how you can cancel a booking and what you can do if there is a problem.
(3) You declare that you are of legal age and have the legal authority, right and capacity to enter into a binding agreement based on the Lake Paladru Regulations and these Terms, to use the Services and to book navigation permits. If you are under age, you may only book a navigation permit with the consent of your parents or legal guardian.
(4) This Site is hosted by Wix.com
These Terms are drawn up in French. In the event of any discrepancy between the French version of this document and any of its translations, including this English version, the French version shall prevail.
To use our Site and/or our Services, you must be at least 18 years old, or have reached the legal age of majority in your country, and have the legal authority, right and capacity to sign these Terms as a binding agreement.
In addition, before placing and confirming an order, you must read and accept these Terms.
You may download and print these Terms.
Booking navigation permits
Booking a navigation permit
(1) You may order the various types of navigation permits we offer through our Site or Services.
(2) We may charge for certain Permits advertised on our Site or Services. When you pay for any of our Services, you acknowledge that (i) it is your responsibility to read the Lake Paladru Regulations and these Terms in full before committing to the purchase.
(3) You can choose the Permits you intend to buy and add them to your cart by making the appropriate selections and clicking the corresponding button. Our prices are shown on the Site or in the Services. We reserve the right to change the displayed prices of Permits at any time (provided that you are only charged the amount agreed before any price change) and to correct any pricing errors that may occur inadvertently, with effect for the future. Prices are shown in euros, all taxes included. The Société du Lac de Paladru is not subject to value added tax (VAT): no VAT is charged.
Cancellation and refunds
In accordance with Article L.221-28 12° of the French Consumer Code, navigation permits, being leisure services provided on a specific date or for a specific period, are not subject to the right of withdrawal. However, the Société du Lac de Paladru agrees to refund in full any navigation permit whose period of validity has not yet begun, provided the request is received no later than the day before the first day of validity. Once the period of validity has begun, no refund is possible.
To request a refund, send your request by post to: Société du Lac de Paladru, 635 rue du Petit Port, 38850 Paladru, France, or by e-mail to lacpaladru@lacpaladru.com, stating your order number. We will acknowledge receipt of your request.
Changes to the Terms or Services; interruption
(1) We reserve the right to amend these Terms and the Lake Paladru Regulations whenever necessary, at our sole discretion, so please consult them regularly. If we make substantial changes to these Terms, we will inform you. Continuing to use the Site or our Service after such a change constitutes your acceptance of the new Terms. If you do not accept any of these terms or any future version of the Terms, do not access or use the Site or the Service.
(2) We may modify the Services, stop providing the Services or any feature of them, or set limits on the Services. We may terminate or suspend access to the Services permanently or temporarily for any reason, without liability. Where possible in the circumstances, we will give you reasonable advance notice and will take your legitimate interests reasonably into account.
Links to third-party websites
The Services may include links that take you away from the Site. Unless otherwise stated, linked sites are not under our control and we are not responsible for their content, the links they contain or any changes or updates to them. We are not responsible for any transmissions received from linked sites. Links to third-party sites are provided for convenience only. Adding links to other websites does not mean that we endorse their owners or their content.
Governing law
(1) These Terms are governed by and construed in accordance with French law, excluding its conflict-of-law rules.
(2) If you wish to bring a matter, complaint or question about our site to our attention, contact us at lacpaladru@lacpaladru.com
If, after contacting us, you consider that the problem has not been resolved, you have the right to refer the matter free of charge to a consumer mediator, in accordance with Articles L.611-1 et seq. of the French Consumer Code.
Miscellaneous
(1) No waiver of any breach or default under these Terms shall be deemed a waiver of any prior or subsequent breach or default.
(2) Section headings in these Terms are for convenience only and have no legal effect.
(3) Unless otherwise stated, if any part of these Terms is held to be unlawful or unenforceable for any reason, that part shall be deemed deleted and the remaining provisions shall not be affected and shall remain in force.
(4) By accepting these Terms, you agree not to challenge the evidential value of documents exchanged through the Site on the grounds of their electronic nature. Computerised records are deemed to be proof of the communications, orders and payments made between us.
(5) Your acceptance of these Terms constitutes an agreement on evidence within the meaning of Article 1368 of the French Civil Code.
(6) You may not assign your agreement with us under these Terms, or your rights or obligations under them, in whole or in part, without our prior written consent.
(7) These Terms constitute the entire agreement between you and us and supersede all prior written or oral agreements concerning the Services and the sale of Products.
(8) Provisions of these Terms which by their nature should survive any action on our part shall survive, including without limitation those relating to indemnities, waivers, disclaimers, limitations of liability and this “Miscellaneous” section.
Contact us
To contact us, send an e-mail to lacpaladru@lacpaladru.com
***
Appendix 1 – Model cancellation request
(to be sent by post or e-mail)
Request to cancel a navigation permit
Complete and send the following form no later than the day before the first day of validity of the navigation permit.
For the attention of: Customer service
Société du Lac de Paladru
635 rue du Petit Port
38850 Paladru, France
I hereby request the cancellation and refund of the navigation permit below, whose period of validity has not yet begun:
Navigation permit concerned (day, month or season) and first day of validity
Purchased on
Customer name
If possible, your account, order or customer number
Customer address
Date
Signature (if sent by post)